Below are some common questions our customers have asked.
If you have any questions, please email us at:
info@honeywell-products.com
What is your pricing policy?
We will not be undersold. We will match any published price (available to the general public) for the same product. If you see the same product, at another retailer, at a lesser price within 30 days of your purchase, send us a copy of the ad, and we will refund the difference. This offer excludes product that may be out of stock by that retailer and if the retailer charges shipping on that item, it must be included in the pricing to establish the TRUE price difference if any.
What is your return policy?
Everyone at Honeywell-Products shares a philosophy of wanting to help our customers find just the right product to fit their needs and be pleased with their purchase. We offer a 30-day return policy. If you want to return a product please contact us at info@honeywell-products.com, with your name, address, and invoice number (found at the top of each invoice). We will then email you a Return Authorization Number, which is good for 15 days. We do not accept returns without an R.A.# on the outside of the carton.
Please be certain that returned merchandise is in original condition and in its original carton. Upon receipt of your return, we can issue an exchange, replacement credit (which automatically gets applied to your next order) or send you a refund. Refunds to your credit card are made on the day after your return is processed, and refund checks are mailed within 2 weeks. Shipping charges are not refundable. If you were not charged shipping on your order, then you will be charged our normal shipping rate when we receive your return.
There is a 10% re-stocking charge on returned merchandise.
How I can contact you?
What if I need more information on some of your products?
We are here to serve you, our valued customer. If for any reason, you are not satisfied with this website's products, then please let us know. If you have any unsolved questions, please email us at info@honeywell-products.com.
Do you offer gift wrapping?
We offer gift wrapping for a charge of $5.00 per item. If you would like your item gift wrapped, please place your order. In the checkout screen there will be a box offering gift wrapping. Check the box and your order will be gift wrapped. Please note that if you need one item gift wrapped, you must order it seperately.
What is your disclaimer?
Honeywell-Products does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.
Except as specifically stated on this site, neither Honeywell-Products nor any of it's directors, or employees will be liable for damages arising out of or in connection with the use of this site. No statement made on our website.. no information provided by our employees... no manufacturer's literature sometimes enclosed in our packaging... should be construed as a claim or representation that the products are intended for the diagnosis, cure, mitigation, treatment or prevention of disease or any other medical condition. Only a licensed medical provider can do this and you should contact such a practitioner if you have any doubts or have a medical condition.
What is your privacy policy?
We will never share your personal information with anyone else. Our sole purpose is to deal with you one on one and we will only use your email address, phone number, or mailing address for that means. We will not ever sell or share your private information with others for any purpose. Our philosophy from day one has always been to treat our customers the same way we would like to be treated as customers.
What are your shipping rates?
US Shipping Options
Includes: AP-APO/FPO, AE-APO/FPO, Guam, Virgin Islands, MIcronesia, Marshall
Islands, Marianna Islands, and Puerto Rico. Additional $10.00 shipping charge applies to orders shipped to AP-APO/FPO, AE-APO/FPO.
Please note: Packages shipping to Hawaii, Puerto Rico, or Alaska must ship via 2nd Day Air.
All ground orders are shipped within 3 business days from time of order. Our cut off time for shipping orders is 1PM EST. All orders shipped to standard residential or commercial address are delivered via Fedex.
Inside United States shipping: Ground and First Class Mail |
|
Inside United States shipping: 2nd Day Air |
|
Inside United States shipping: Next Day Air |
| AMOUNT |
ADD |
AMOUNT |
ADD |
AMOUNT |
ADD |
| 0 to 49.99 |
5.95 |
0 to 49.99 |
11.95 |
0 to 49.99 |
19.95 |
| 50.00 to 99.99 |
8.95 |
50.00 to 99.99 |
14.95 |
50.00 to 99.99 |
25.95 |
| 100.00 up |
FREE |
100.00 to 199.99 |
17.95 |
100.00 to 199.99 |
30.95 |
Inside Canada shipping: Ground |
200.00 to 299.99 |
20.95 |
200.00 to 299.99 |
32.95 |
| 0 to 99.99 |
14.95 |
300.00 to 499.99 |
29.95 |
300.00 to 499.99 |
37.95 |
| 100.00 to 299.99 |
19.95 |
500.00 to 699.99 |
33.95 |
500.00 to 699.99 |
47.95 |
| 300.00 to 599.99 |
29.95 |
700.00 up |
36.95 |
700.00 up |
52.95 |
| 600.00 up |
39.95 |
State: CA, OR, WA, AZ, ID, UT, HI, AK, NV, Puerto Rico add $2.00 per order |
State: CA, OR, WA, AZ, ID, UT, AK, NV add $5.00 per order |
Inside Canada shipping: Express | |
Outside USA & Canada shipping: Express (7-10 Days) |
|
Outside USA & Canada shipping: Standard (2-4 weeks) |
| AMOUNT |
ADD |
AMOUNT |
ADD |
AMOUNT |
ADD |
| 0 to 49.99 |
21.95 |
0 to 99.99 |
65.00 |
0 to 99.99 |
35.00 |
| 50.00 to 99.99 |
28.55 |
100.00 to 199.99 |
65.00 |
100.00 to 199.99 |
35.00 |
| 100.00 to 199.99 |
34.05 |
200.00 to 299.99 |
89.95 |
200.00 to 299.99 |
39.95 |
| 200.00 to 299.99 |
36.25 |
300.00 to 599.99 |
103.95 |
300.00 to 599.99 |
48.95 |
| 300.00 to 499.99 |
41.75 |
600.00 to 899.99 |
131.95 |
600.00 to 899.99 |
63.95 |
| 500.00 to 699.99 |
52.75 |
900.00 to 1199.99 |
158.95 |
900.00 to 1199.99 |
82.95 |
| 700.00 up |
58.25 |
1200.00 up |
182.95 |
1200.00 up |
100.00 |